Worst case, might be necessary to recreate the profile in Outlook. Standard mailbox repair usually but not always fixes that. Then I’ve also seen Outlook have a bug where it doesn’t sync status and flag updates for older messages in the mailbox. (IMAP subscribed folders vs all folders, or special handling for some like Drafts or Junk or… Sync Errors) Is the unread count for main inbox only or aggregate across all folders? Because usually when these happen it’s the aggregate count, and happens because some application doesn’t count Junk folder, Trash folder, Drafts folder, or some such… or doesn’t even pull or check some folder or another from the server. Outlook 2019 on a PC has incorrect unread count, right? Please confirm that other devices (more than one) ALL have a correct unread count, then? And it’s specifically Outlook that has it wrong and not all the others? So… the mails are on the Hmailserver, and all devices / applications access that via IMAP.
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